Your Questions, Our Answers

General Information

What is the return policy? Your satisfaction is our priority. You have 14 days from the delivery date to return any Pulooma product. To proceed with a return, visit the dedicated section on our website and follow the guided procedure.

How can I track my shipment? After your package is shipped, we will send you the tracking code by email. This will allow you to monitor the delivery status both through our portal and the courier’s website.

Can I modify or cancel an order I’ve already placed? Since we process all orders quickly, we recommend contacting us promptly for any changes or cancellations. Our team will do its best to find the best solution for your needs.

Product Information

How do I choose the right size? Each product page includes a detailed size chart to guide you in selecting the best Pulooma size. We recommend consulting it carefully before making your purchase.

Is the product available in other colors? All available color options are visible directly on the product page. If you don’t see your desired color, don’t hesitate to contact us to check for additional possibilities.

Payment Methods

Which payment methods are supported? You can pay using the most common credit cards (Visa, MasterCard, American Express) as well as PayPal and Apple Pay.

Are installment payment options available? For certain purchases, we offer the possibility to pay in installments. Check our website or contact customer support for more details about this option.

Are my payment details secure? Security is guaranteed 100 percent. We use advanced encryption systems and certified payment gateways to fully protect your sensitive information.

Shipping and Delivery

What are the delivery times? Delivery generally takes 4-7 business days, although times may vary depending on the destination and the shipping method selected. For full information, please refer to our Shipping Policy.

Is free shipping available? Absolutely, all Pulooma orders benefit from free shipping.

Support and Contacts

How can I reach customer support? Our support team is available via email through the Contacts page.

Where can I share feedback and suggestions? Your feedback is very valuable to us! You can send your opinions through the Contacts section of our website or directly here: https://pulooma.com/pages/contatti